Shipping

We currently offer shipping within the United States only, but are working to have international shipping available soon. We try our best to ship all packages within 3-5 business days (excluding weekends and holidays). You will receive a tracking number via email once your order has been dispatched. Please allow us additional processing time for orders placed during and after sales, as well as during launch periods.

Returns

At this time, we only accept returns on apparel. If you receive a damaged or broken item, please contact us immediately at info@kinderbrookhome.com. Our customer service team will be happy to assist you in resolving any issues with your order.

Apparel Returns

For apparel, we accept returns of unworn, unwashed items with original tags within 14 days of delivery. Final sale and custom items are non-returnable. Please contact us at info@kinderbrookhome.com for a return label. We'll reply within 1-2 business days with your label or next steps. Drop off the package within 7 days of receiving your label.

Exchanges

We do not facilitate exchanges. For damaged items, please reach out to our customer service team at info@kinderbrookhome.com, and we will work with you to find a suitable resolution.